Terms & Conditions
British Standards: All items sold by Super Save UK are fully compliant with British Furniture Regulations and standards. All Foams, Fabrics and coverings are fire resistant and have been treated. All glass is tempered and toughened. We do not cut corners unlike many retailers we strive to bring you the best in quality and the highest standards available.
True Value for Money: Before buy Super Save UK would like to make it absolutely clear that all items that we offer for sale are 100% brand new and in their original packaging. Super Save UK do not sell ex catalogue or damaged items. Customers are often surprised at our extremely low prices and the many auctions that start from 99p! This is purely because our products do not come from wholesalers; we deal direct with the manufacturers with whom we have exclusive contracts for the goods we retail.
This is reflected in our prices and the many exclusive items we offer. Some of the items we sell are also available from high end furniture retailers but due to their massive overheads they are unable to offer the savings we do.
Colours and shades: It is virtually impossible to 100% accurately portray colours of wooden, fabric and leather furniture in pictures. Factors such as your monitor settings or a particular lighting used when taking marketing photographs can affect shading. Colours may vary slightly from batch to batch, therefore we cannot accept colour or shade differences as faults.
As most of the items Super Save UK sell are very much sought after the availability of our items is very limited. This not because we buy in small quantities but due to the volume we sell. As we also sell these items to contract, clubs, hotels, restaurants etc stock levels will diminish very rapidly. We urge all buyers to make payment within 7 days to ensure that your item is reserved.
If we offer at e-Bay auction we will always keep items to one side to fulfill the order of the winning bidder. However it is very important not to presume that we have more than one available unless specifically stated, if you need a second matching item please e-mail ahead to check.
Please unpack all products carefully. Regrettably, self assembly items cannot be returned once assembly is part or fully completed, unless item is found to be faulty. We will examine the goods to determine whether the fault or damage occurred before or after delivery and the decision will be made at our discretion. Should you need to return unassembled products please repack in the original packaging, all damages must be reported within 48 hours of taking delivery.
Payment Instructions: We urge all buyers to make payment within 7 days to ensure that your item is reserved. Payment is required within 7 days of the sale via PAYPAL, Cash or Credit/Debit card over the phone. Please inform us if you are experiencing delays, as your item will be re-auctioned and a non-payment notification may be filed against you.
Delivery of items: Please see Delivery Page for Estimated delivery time.
Delivery charges quoted as selected part of the UK apply to England and Wales only and do not include Ireland. Delivery to the Scottish highlands, north Scotland, Isles and Ireland are subject to higher rates please contact us so that we can advise you on costs and time scale of delivery.
Our deliveries are conducted by TNT, Fastway & Parcelforce. For larger or more fragile items we use UK Pallets. The delivery service we offer is to the curb side only. However the drivers are professional and friendly. Please note that drivers are not liable for any damage caused to you or your property when conducting deliveries. All items handled by you are at your own risk, if you feel you are unable to help the driver please don’t hesitate to tell the driver.
We have provided clear measurements for all our items; therefore please ensure that you are able to fit the item through doors and into your home.
Please advise us of any days where you may not be available at home to take delivery so that we can avoid conducting delivery on these days.
Upon payment it is vital that you leave a contact number with us so that hauliers can reach you in the event of a delay or difficulty finding your address. They may also call ahead of delivery to ensure that you are at home (this is not guaranteed). As soon as your item is ready for dispatch you will be contacted via email and delivery details will be provided.
Due to the nature of the goods (weight and size) and the unpredictable nature of home deliveries we advise that you be flexible and keep a clear day in your diary for receiving the goods and help at hand. Due to the volume of items we sell Couriers / Hauliers have very busy schedules and deliveries may be conducted as early as 8am up till 6pm.
Damages: Please check all component parts for damages before the courier leaves. Damages must be noted on the couriers slip before he/she leaves. All damages must be reported to us via email strictly within 24 hours of delivery. Please send photographic evidence of all damages. Please note that if your item arrives faulty or damaged we will either offer a refund, repair or replace the item and we reserve the right to offer these solutions at our discretion.
Delivery discrepancies: Any discrepancies must be reported within 24hrs of delivery. On arrival, if packaging appears damaged it is recommended that this is marked on the delivery note before you sign.
Missing items on delivery: Please check all goods that are delivered to you and only sign for the items you have received. We cannot be held liable for missing goods that have been signed for.
Damages: All orders must be checked at the time of delivery and if you feel there may be any damages to your order please sign for this as damaged.
It is the customer’s responsibility to check the sizes of the sofas before purchase and make sure goods will fit into the room of their choice on the GROUND FLOOR.
Delivery company is not insured to take goods upstairs or in a basement above or below the ground floor, However if there is a lift and the goods will fit in then the delivery drivers will do their best to help deliver this to the room of your choice.
The delivery drivers or company will not be liable for any damages to walls doors or furnishings during delivery.
If goods do not fit into the property as per terms and conditions, goods will be left at the property and the customer will have to make their own arrangements to take them in.
If goods have to be returned due to not fitting in the property or they are unwanted, there will be a delivery and return charge plus a 20% restocking charge. This will be deducted from the total paid and balance refunded.
Unwanted goods / wrongly ordered: Goods (flat-packed items) will be collected Postage charge will be deducted per item plus collection fee. Goods must be returned in the packaging they arrived in within 7 days of receipt.
Please note that unwanted mattresses cannot be returned once opened due to hygiene. We reserve the right to send any returned mattresses back to you again if we believe they have been opened and/or used. Some mattresses - namely memory foam mattresses - will arrive vacuum packed, please do not open and unroll to inspect if the goods are incorrect. There will be clear identification seen through the packaging. Opened vacuum packed mattresses will not be returned regardless of whether the correct model has or hasn’t been delivered.